1- Customizations

• a- This includes, change request in report / print format, simple listing reports which requires efforts less than 4 hours, change request which takes more than 4 hours of working will be considered as Major Customizations and will be charged as per scope of requirements
• b- Any re-change request will be considered as major customization & will be charged accordingly.

2- Regular Updates includes bug removal, inclusion of new report or new standard feature in running modules

3- Advance Updates includes, changes in User Interface / Input formats

4- Visit Consultancy will be provided by Core Member of GreenSoft Team for Meetings & Other important dicussions, where applicable, will be charged ₹ 6,000/- per day.

5- Personal Visit Charges for Offline Training & Support where applicable will be charged at ₹ 500/- for Half Day & ₹ 800/- for Full Day.

6- For any Visit outside Delhi NCR, all charges towards air fare/train fare, hotel accomodation, fooding & local conveyance will be provided by the customer.

7- Developments on new modules / important new features in existing modules will be offered at additional cost by GreenSoft, Charges will depends on scope of work done by GreenSoft.

8- The above mentioned cost DOES NOT includes:

• a- Any cost required for setup of Application.
• b- Application source pricing.
• c- Any Cost payable to 3rd Party Integration such as SMS / GPS / eWayBill / Other Services.

9- Payment Terms

• a- Quarterly payments In Advance.